While Monterey services its own portfolio of purchased accounts, it also offers loan servicing to businesses who either wish to maintain ownership of their portfolio, businesses with open lines of credit who are required to employ a third party servicer, and/or businesses carrying contracts for strictly poor credit consumers of little worth to funding sources. Through their experience and professional management of each consumer account, Monterey’s professionals are able to save delinquent loans that other servicers could not collect or bring current. Often times, saving just one additional loan from default can cover the entire costs of Monterey’s Loan Servicing for that month.
Complete portfolio status and individual account reporting can be viewed by Monterey’s clients through Monterey’s website twenty-four hours a day, seven days a week. Additionally, Monterey’s consumer customers have access to view their respective accounts and make payments directly online.
Monterey developed the loan servicing program so that businesses can step away from the backend functions needed to manage payment applications and delinquency control. Clients using Monterey’s loan servicing program receive monthly residual income. Each of Monterey’s Loan Servicing Collection Associates have several years of experience, not only in collecting a payment, but also in re-educating the consumer to make timely payments while keeping the focus on the benefits of what they are paying for. These associates wear many hats, as quite often the payment problem is not financial but simply a customer service issue that can be quickly and resolved.
Contact our sales department today for a custom proposal and let us show you how we can deliver!
